National Rail

Reframing train travel for non-commuters through influencer content

Influencer

The Challenge

Train travel is often overlooked by infrequent users, seen as expensive, inconvenient, and mainly for commuters. Despite offering time to relax or focus, rail lacks appeal beyond necessity. The challenge was to reframe train journeys as time well spent, increasing mental availability among non-commuters by shifting perceptions from cost and hassle to value, comfort, and personal benefit.

The Approach

We partnered with content creator A Mug of Life, using his strength in making human connections. By placing him on trains, we showed that journeys aren’t just for getting somewhere - they’re places where stories are shared and created. Through relaxed conversations with two strangers, we reframed trains as comfortable spaces for meaningful, easy connection.

The Results

95%
Positive sentiment
6.8m
Video impressions
3700
Video shares
23%
Average hook rate

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